Submit your own FAQ here.

FAQ’S

&
THINGS
YOU
SHOULD
KNOW

Q: SOLE SAUCE TURNAROUND TIME
A: DEEP SOLE SAUCE CAN TAKE UP TO 2 WEEKS TO TURNAROUND DEPENDING ON SOLE CONDITION. CONTACT US FOR A CONSULT.

Q: CREASES HAPPEN
A: WE STEAM OUT ALL THE CREASES WE CAN AS A FREE COURTESY ONLY WITH MOST SERVICES.

ALL JOBS ARE SUBJECT TO REASSESSMENT DEPENDING ON SHOE CONDITION.
WHEN WE GET INTO THE SHOE TREATMENT, IF WE DISCOVER AN UNKNOWN CONDITION, WE WILL CONTACT YOU TO DISCUSS THE NEW JOB & COST BEFORE PROCEEDING.
IF YOU DECIDE NOT TO PROCEED, 50% DEPOSIT WILL BE RETURNED , TRAVEL COSTS ARE NON-REFUNDABLE.

IMPORTANT READ CAREFULLY:

Q: ABOUT PICKUPS/DROP-OFFS

A:

  • There are 2 ATLANTA AREA pickup days per week.

  • ATLANTA AREA pickups are currently only $7.50 (special rate).

  • ATLANTA AREA is defined by a location within 20 miles from Mercedez Benz Stadium.

  • Pickups outside of ATLANTA AREA will be assessed a 25 cents per mile additional cost.
    [We will send you a total cost before scheduling pickup]

  • Our Pickup drivers reserve the right to refuse pickup for any reason.
    [This includes, but not limited to: Late arrivals, not responding to text updates, dangerous situations]

  • If we miss your pickup or drop-off for any reason, we will allow a next day reschedule at no additional cost.

OUTSIDE OF ATL, CONTACT FOR MAILING INSTRUCTIONS